Head, Heart & Soul of Leadership 2.0

Help & FAQ

Have a technical question about the virtual experience? Email support@d2virtual.com.
Have a question about programming? Email gdebose@wcpss.net.

Want to talk to a live human? Click the button below during conference hours to connect with the conference team via Zoom. We’re here to help!

Frequently Asked Questions


When is the Emerging Leaders Virtual Conference taking place?
  • Saturday, January 30, 2021 from 9am until 12:45pm.
Where can I see a schedule or agenda for the conference?

How do I participate? How much does it cost?
  • Registration is free, but you must register first.
  • After you’ve registered, on January 30 (the day of the conference), go to https://ncasc.d2virtual.com/ and click the ENTER button.
  • You can use your mobile device, tablet or computer to participate, however we highly recommend for the best user experience that you use a computer.
  • Plan to participate for the entire 4 hours from a location that is quiet and free from distractions as much as possible so that you can fully engage, learn and enjoy the event.

Do I need to download/install any special software program or app to participate in the conference?
  • The general sessions will be broadcast via a live video stream, and you won’t need any special software to view those (but make sure you have a good internet connection, otherwise the video may appear choppy or even freeze).
  • The remainder of the program—council sessions, skillshops and seminars—are being presented via Zoom. If you’re unfamiliar, Zoom is an industry-standard platform for videoconferencing, telecommuting and distance education. You can participate in Zoom meetings and webinars via a web browser interface, and you are not required to have a Zoom account.
  • For the best Zoom experience, however, it is recommended that you do have a Zoom account and download the Zoom app ahead of time. On a mobile device, simply search for Zoom in your device’s app store. On a computer, you can download the desktop app (called a ‘web client’) by going to zoom.us and clicking on the orange ‘Sign up, it’s free’ button.
  • Because this event is internet-based, a good internet connection is essential. If you participate with your mobile device using your cellular data, you are responsible for any applicable data usage charges from your service provider.
  • Zoom and/or Vimeo (general session live video stream) may be blocked in some schools and on some school or district-owned devices. If you are unable to connect with either of those platforms due to firewall restrictions, we recommend connecting from home or elsewhere – or from a personal device.

I’m new to Zoom and videoconferencing. How does it work?
  • Zoom allows you to virtually interact with other people – either by video or audio-only, or both, all while conducting live chats. A Zoom meeting refers to a video conferencing meeting that hosted using Zoom, and you can join these meetings via a webcam or phone. Many of you have participated in similar meetings (perhaps via Zoom or Google Meet) in your remote learning activities at school.
  • For this conference, you don’t need to know any Zoom meeting ID numbers or passwords; those are already embedded in the link buttons on the conference website.

Are there any rules of etiquette when using Zoom?
  • Yes. To keep from including potentially distracting background noise, please keep your microphone muted; only unmute it when you’re talking.
  • Dress appropriately and be mindful of your surroundings and things that may appear in the background of your video image.
  • Privacy is important, and if you’d rather not share your webcam video for whatever reason, that’s totally fine. Like the mute button, there’s a button to stop (hide) your video.
  • Think before you write or speak. Although you may not see everyone’s faces the entire time during an online meeting, keep in mind that you should show the same respect to the presenters and fellow conference participants that you would at an in-person conference.
  • If you engage in any inappropriate behavior, either visually on your webcam, your language or chat, you may be removed from the conference.

Does Zoom show my name to other participants during the meetings?
  • Yes, however we ask that you please create a virtual name tag for yourself by clicking on the three little dots that appear in the top corner of your video and choosing ‘Rename.’ Use the following renaming convention:
    First name, First letter of last name, – School name
    (Example: Jane D. – Apple Valley HS)

It’s time for the live video to be streaming, but nothing seems to be happening. What’s up?
  • If you’re sure that it’s during the scheduled time for the live video stream, try refreshing your browser.
  • Or if you see a ‘play’ button in the video controls, try clicking or tapping that to get the stream started.

I can see the video playing, but I can’t hear anything.
  • In some browsers, live video is muted by default. Just click or tap on the four vertical bars near the bottom right-hand corner of the video player frame to turn on and adjust the audio.
  • If that doesn’t work, make sure your computer or device’s speakers are turned on or your earphones are plugged in (and turned on, if applicable).

Is there anyone I can contact with questions?